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Havaianas

RETURNS

What is your Returns Policy?

We want you to be 100% happy with your new Havi’s! If, for any reason you’re not happy with your online order or have ordered the wrong product and wish to return it, we’re happy to offer a refund or exchange ...

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How do I exchange an item?

Something not right with your order? We’ll happily accept exchanges up to 30 days after purchase. Exchanging an item is simple - just follow these 2 easy steps! 1. Place the original item(s) (with tags atta...

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How do I return an item(s) for a refund?

Returning your item is simple – just follow these 2 easy steps! 1. Place the original item(s) (with tags attached) along with the original order confirmation email in a mail bag. Please include a note with the...

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What happens to my online return when it reaches Havaianas?

For Exchanges Once your item(s) for exchange is received and assessed, we’ll email you details of your online credit note code within 5 business days of receipt. Don’t forget - the code is only valid for use o...

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What if my product is faulty?

We pride ourselves on the quality, comfort and style of our product. We only use premium Brazilian rubber in all our products and the magic formula hasn't changed in over 55 years. If you believe you have a fa...

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Do you accept returns or exchanges on "Make Your Own" products?

We hope you love your “Make Your Own” custom Havaianas. Please remember to double check your design (and size) while customising your pair to avoid any disappointment, as all ‘Make Your Own’ Havaianas product s...

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